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Tridia Corporation Expands Commercial Support Of Open Source Hybrid TridiaVNC Always on-call virtual help desk supports an entire company from a single $295 per year subscription ATLANTA - JUNE 14, 2001 - Tridia Corporation, a global provider of eSupport tools that empower remote system administration for live support, collaboration, and training announced the expansion of commercial support for its open source hybrid TridiaVNC (virtual network computing). The $295 per year TridiaVNC Supportal subscription includes a documented media kit, a 24-hour response to custom support inquiries, and a Rev-Alert service that notifies subscribers of new revisions and code fixes by e-mail messages and by sending updated releases on CD. The TridiaVNC Supportal is a virtual help desk of commercial grade support that's always on call and dynamic enough to support an entire company from a single subscription. "We recognize the hesitance of IT professionals to implement an open source solution without some degree of commercial support," says Vince Frese, chief executive officer at Tridia Corporation. "Arguably, open source products are great value when compared to the high seat costs of their commercial equivalents. Our TridiaVNC Supportal makes choosing open source over commercial products a more logical decision. By offering commercial grade support for our open source hybrid TridiaVNC, we overcome the single biggest obstacle to open source deployment." TridiaVNC Supportal subscribers get a mix of technical support, updates and a FREE media kit that's valued at $59.95. The TridiaVNC media kit includes a printed user's guide plus an application CD with its own user's guide and embedded help-essential features for fast installation on multiple workstations. Technical Support features of the TridiaVNC Supportal include: Search a knowledge base of previously supported issues, get instant answers to common questions from a FAQs resource, search with full text any of TridiaVNC's user's guide, and rely on 24-hour responses to custom support inquiries. Technical Update features of the TridiaVNC Supportal include: Receive e-mail notification of the latest enhancements and code fixes to TridiaVNC by the Supportal's Rev-Alert service, and automatically get the latest releases of the TridiaVNC platforms neatly and conveniently assembled on CD. Unlike closed source, remote control products, TridiaVNC provides cross-platform support and functionality from a single open source product. This open source model gives users the freedom to customize, integrate and enhance TridiaVNC to meet their specific eSupport needs. Its small footprint is another advantage. The Win32 viewer is about 184K in size. In addition, VNC uses minimal resources when not in use. And, since TridiaVNC requires no license fee, it is a cost effective choice for company-wide deployment. About Tridia Corporation Tridia Corporation has long been a leading developer of Unix-based eSupport technologies. Tridia brings this experience to the Open Source and Microsoft Windows communities where it provides value priced eSupport solutions that empower remote system administration for live support, collaboration, and training. Founded in 1987, Tridia Corporation is a privately owned, Atlanta-based software development company. For more information on TridiaVNC telephone Charlotte Canup at (770) 428-5000 ext. 105 or visit the Tridia Web site at http://www.tridiavnc.com. For TridiaVNC developer information please visit http://www.developvnc.org. # # # Tridia and TridiaVNC are trademarks of Tridia Corporation All other referenced product names are trademarks of their respective companies Contacts: Charlotte Canup, Tridia Corporation, 770-428-5000 ext. 105, ccanup@tridia.com or Doug Kilarski, ASPEN Business Development, 770-972-4117, doug@aspen1.com.