From: Sarah Hayes <sarah@multiuser.com>
Subject: New OpenLinux Support Options
Date: Fri, 26 Mar 1999 13:54:00
To: eltsac@gte.net, jarmode@usa.net, rick_eisner@bmug.org,

Announcing New OpenLinux 24x7 Support Offerings!

Dear LinuxWorld visitor:

I would like to take this opportunity to inform you of some new and
exciting OpenLinux support options that are now available. On March 1, 
1999, at LinuxWorld in San Jose, CA, Caldera Systems Inc. announced 
Multi-User Solutions (MUS) as the first official Caldera Systems 
Authorized Service Center.  Multi-User Solutions has been providing 
hardware and operating system support nationwide since 1991, currently 
providing service to over 10,000 sites nationwide.  Utilizing Multi-User 
Solutions for your OpenLinux support needs, you now have the option to 
choose from unlimited email and telephone support, to hourly and call 
pack options, as well as a flat fee one-time support contract. Standard 
support contracts may also be upgraded from basic service plans
to include one-hour call response or 24x7 support.

Please review the information below containing Multi-Users'Linux support
options and pricing. For more information, call toll free 888-687-8649.
If you would prefer to simply receive an information package on these
new support offerings, please visit the following URL:

http://www.multiuser.com/caldera/supreg.html

Thank you,

Mark Baxter, Account Manager
Multi-User Solutions
sales@multiuser.com
(888) MUS-UNIX


===============================================================================

OpenLinux TechCare(tm) Support & Services

Unlimited Telephone Support Contract Options:

	One (1) Year		$950/per system

	Two (2) Year		$1699/per system

	Features:
	- Six (6) hour call back time (can be upgraded to one hour)
	- Up to two support contacts
	- Assigned Account Manager
	- 8:00 a.m. - 8:00 p.m., EST, Monday - Friday, excluding holidays

Unlimited E-mail Support Contract:

	One (1) Year		$495/per system

	- 24 Hour response time

Problem* Packs:

	Five (5) Call Pack		$625

	Ten (10) Call Pack		$1000

	Twenty (20) Call Pack		$1500	

	Features:
	- Two hour call back time (can be upgraded to one hour)
	- Up to two support contacts
	- Assigned Account Manager
	- 8:00 a.m. - 8:00 p.m., EST, Monday - Friday, excluding holidays
	- Honored for up to two years
	* Problem is considered one error code or related incident causing 
	  trouble with associated operating system. 

Hourly Telephone Support Option:

	$100/per hour 

	- Billed in ½ hour increments

Telephone Support Response Upgrade to One Hour - 25% premium
This can be used to upgrade the Telephone Support response from our
standard six (6) business hours to one (1) business hour, 8:00a.m. to
8:00p.m., Eastern Time.  The premium applies to any of the support
offerings.

7 x 24 Telephone Support Upgrade - 50% premium

This can be used to upgrade the Telephone Support response from our
standard business hours of 8:00a.m. to 8:00p.m., Eastern Time, to 24
hours a day, seven days a week, 365 days a year.  The premium applies to
any of the support offerings.


We recognize how critical the computer system is to your business and
have built a support service around insuring a next day resolution.
With the added benefit of a highly trained Help Desk experienced in
Operating System support, we avoid the finger pointing that often occurs
with an inoperable system.

Complete Operating System Support Availability
OpenLinux, SCO, NT, Windows 95 & 98, Novell

Hardware Maintenance (Monday - Friday, 8:00am - 5:00pm)
Including Help Desk, On-site Support, Parts and Shipping
Priced by configuration, priority level and coverage support available.

Depot Service
Computer system to peripheral - You ship the equipment to us for repair.
A less expensive alternative to on-site support, when a service
technician is not necessary.  Normally a two to three day turnaround.

"Spare in the Air" Hardware Support 
Pre-built systems and peripherals ready to deliver overnight for a next
day fix.  MUS retrieves the defective unit, repairs it and then returns
it to the inventory.


Hardware
We offer name brand systems including IBM, Compaq and Hewlett Packard,
as well as our own MUS White Box Solution.

Should a manufacturer fail to fulfill their commitment of service on
their warranted system, MUS can also serve as a back up solution for
your repair needs on most brand name systems.

- MUS White Box Solution - complete repair options:
	- 7 days a week,  24 hours a day 
	- Same day
- Next day (8:00 a.m. - 5:00 p.m., Monday - Friday)

Upgrades
MUS can offer special programs available in order to update your
existing hardware or software.  We offer solutions extending from
on-site to depot arrangements.

Installation
Due to extreme pressures the Y2K problem has developed, MUS can manage
the replacements needed for your obsolete equipment.