Date: Mon, 27 Sep 1999 18:01:06 -0700
Subject: Macmillan selects Linuxcare support
To: lwn@lwn.net


LINUXCARE TO PROVIDE 24X7 TECHNICAL SUPPORT SERVICES FOR MACMILLAN'S
"COMPLETE LINUX" DISTRIBUTION

Leader in Linux Customer Services Teams with Leader in Linux Retail Sales
to Offer Comprehensive Solution

SAN FRANCISCO, September 28, 1999--Linuxcare, Inc., the first company to
offer a complete range of Linux technical services to the Global 1000,
announced today that it has reached an agreement with Macmillan USA to
provide expert technical support services for Macmillan's best-selling
Linux distribution and utilities products.

"Macmillan has quickly established retail leadership as a Linux software
distributor," said Fernand Sarrat, president and CEO of Linuxcare. "This
support agreement not only brings Linuxcare's world-class technical
services to Macmillan's growing base of customers, it significantly
furthers the relationship between industry leaders that share a deep
commitment to provide the best possible customer experience using Linux."

Under the agreement, Linuxcare will provide installation support via email,
Web, and fax for the Complete Linux Operating System versions 6.0 and 6.5,
as well as popular Linux utilities distributed by Macmillan. Linuxcare
support is available twenty-four hours a day, seven days a
week. Phone-based support is available for an additional fee.

Doug Bennett, Macmillan USA's president said, "We are not only interested
in providing the best and most popular distribution of Linux on the market,
we intend for our customers to experience the best technical
support. Macmillan's partnership with Linuxcare gives our customers the
assurance that they are backed by the industry's leading Linux technical
support program, and have access to the deepest Linux expertise available
anywhere."

Macmillan's Linux product line is based on the Linux-Mandrake distribution,
recently named "Product of the Year" by LinuxWorld editors. According to PC
Data, the computer industry's primary source for software sales
information, Macmillan's "Complete Linux 6.0" ranked first in retail sales
of Linux products in July 1999, outselling its nearest competitor by more
than two-to-one.

About Linuxcare, Inc.

Linuxcare, Inc. is the leading provider of Linux services-including
technical support, professional services, education, and product
certification-for Global 1000 companies. Linuxcare supports all major
distributions of Linux on all major platforms, offering a variety of
programs including 24x7 enterprise-class telephone support. With funding
from Kleiner Perkins and others, Linuxcare counts Dell Computer, IBM and
Sun Microsystems among its strategic partners. The company hosts
www.linuxcare.com, the world's leading online technical-support resource
for Linux. Founded in 1998, Linuxcare is headquartered in San Francisco,
Calif. The company can be reached at 888-LIN-GURU (+01-415-354-4878) and at
www.linuxcare.com. Japanese information regarding Linuxcare services is now
available through jpinfo@linuxcare.com.

About Macmillan Computer Publishing

Macmillan USA (www.mcp.com) is the world's largest computer book publisher
and third largest publisher of operating systems.  As one of the industry's
leading innovators in both print and digital formats, Macmillan's book
imprints include Que, Sams, Hayden, Lycos Press, Alpha, BradyGAMES Strategy
Guides, eQue, Complete Idiot's Guides, and Waite Group Press.  Macmillan's
digital divisions include Macmillan Software and InformIT.  Macmillan USA
is an operating unit of Pearson Education, the world's leading education
publisher. 

Linuxcare and the Linuxcare logo are service marks, and "At the center of
Linux" is a trademark of Linuxcare, Inc. Linux is a registered trademark of
Linus Torvalds. All other trademarks are acknowledged.