Date: Tue, 09 Nov 1999 19:31:46 +0000
From: Juliet Blosser <julie@bynari.net>
To: letters@lwn.net
Subject: Press Release - Free Help Desk Software and Resource Center 

Bynari's Help Desk Team Places Free (GPL) Linux Solution on the Web

Dateline November 9, 1999 -- Dallas, TX; The Technical Support Team at
Bynari wishes to offer its own Helpdesk administration system to
organizations needing a trouble ticket tracking and knowledge base
system. The developer of JCS, Zach Anthony, licensed it under the GPL. The
software exemplifies an Open Source initiative and provides a robust
back-end, with a web-enabled, platform-neutral interface. JCS is free,
modifiable, and the source code is included. A link to Anthony's web site
exists on the Help Desk download page.

"Ron Jenkins, the Director of Technology at Bynari, found and modified this
application," says Tom Adelstein, CIO. "At first we decided to distribute
it to Bynari's International Alliance. Then it occurred to us that we
should open it to the community. We sort of sat there and said 'what a
concept' as we hit our foreheads with the palm of our hands."

Zach Anthony has tested and confirmed JCS on Digital's OSF/1 3.x-4.x, Red
Hat Linux 5.1, Slackware 3.x, and Solaris 2.5.1 *JCS PR 19990617 with
Apache.  The Bynari modified version runs on Mandrake 6.1. Ron configured a
Linux "distribution neutral" version for Bynari. The Bynari web team made
it available on a web site in tar.gz and rpm formats.

"We liked it because Zach has a proven track record with the product. He
made it easy to modify and scalable," says Adelstein. "We run it with MySql
and will eventually migrate it to Oracle 8i. The next phase of our
modifications includes a round of localization as our global partners begin
using it."

Bynari International specializes in Linux consulting, pay-per-incident help
desk services, systems integration and software development. Bynari
International has built a global support team by associating with existing
consultancies world-wide under a single identity. Bynari sees its
association with existing Linux consulting firms as a means to provide
enterprise solutions for global organizations.

Contact:
Bynari Inc.
2412 Program Drive Suite 108
Dallas, TX 75220 US
214-350-5772
http://www.bynari.com
info@bynari.com
contact Julie Blosser, julie@bynari.net