Date: Thu, 04 Nov 1999 13:58:37 -0700
Subject: IBM chooses Linuxcare for Global Services support
To: lwn@lwn.net


LINUXCARE CHOSEN BY IBM GLOBAL SERVICES TO HELP PROVIDE LINUX TECHNICAL SUPPORT

Linuxcare to Help IBM Resolve Customers' Linux Source Code and Complex Technical Issues

SAN FRANCISCO, November 4, 1999-Linuxcare, Inc., a premier vendor of Linux
technical services to the Global 1000, today announced that it has reached
an agreement with IBM Global Services to help provide technical support for
their customers' Linux environments.

Under the agreement, Linuxcare will provide IBM Global Services support
engineers with 24x7 technical support services to help address customers'
Level 3 Linux concerns. Level 3 denotes the most challenging support
issues-usually involving source code-and requires in-depth knowledge of the
Linux and Open Source software environment. Linuxcare will help deliver
Level 3 support, isolate and resolve Linux source code defects, and address
complex technical issues.

The agreement covers support for any Linux distribution, but is focused on
major distributions where IBM Global Services does not have a specific
agreement in place with the Linux distributor.

"Linuxcare is committed to providing Linux customers with the best support
available, regardless of which Linux distribution they prefer," said
Fernand Sarrat, president and CEO of Linuxcare. "We're pleased to work
closely with IBM to help them deliver world-class Linux solutions to the
marketplace."

"Even though Linux is an Open Source code environment, customers still want
the same level of support they get for their other computing environments,"
said Larry Bucklew, Linux business executive, IBM Global Services. "By
leveraging Linuxcare's Linux expertise, IBM Global Services can enhance its
ability to deliver uncompromising support to customers who choose Linux."

About Linuxcare, Inc.

Linuxcare, Inc. is the leading provider of Linux services-including
technical support, professional services, education, and product
certification-for Global 1000 companies. Linuxcare supports all major
distributions of Linux on all major platforms, offering a variety of
programs including 24x7 enterprise-class telephone support. With funding
from Kleiner Perkins and others, Linuxcare is working with numerous major
technology companies. The company hosts www.linuxcare.com, the world's
leading online technical-support resource for Linux. Founded in 1998,
Linuxcare is headquarters in San Francisco, Calif. The company can be
reached at 888-LIN-GURU (+01-415-354-4878) and at
www.linuxcare.com. Japanese information regarding Linuxcare services is now
available through jpinfo@linuxcare.com.

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Linuxcare and the Linuxcare logo are service marks, and "At the center of
Linux" is a trademark of Linuxcare, Inc. Linux is a registered trademark of
Linus Torvalds. All other trademarks are acknowledged.