From: "Hope Nichols" 
Subject: SoftBase - NetLert
Date: Fri, 11 Feb 2000 14:25:11 -0600
Organization: S&S Public Relations, Inc.


FOR IMMEDIATE RELEASE

SoftBase Systems, Inc. Announces NetLert 2.0 Enterprise Instant Messaging
Software 


Asheville, North Carolina, February 8, 1999 - SoftBase Systems, Inc. a =
leading developer of database enhancement tools, today announced the =
release of NetLert 2.0, the latest version of its instant messaging =
software for corporations and call centers.=20

NetLert 2.0 provides non-invasive, instant messaging capabilities, which =
enable users to get answers to questions and access knowledge within =
their organization instantly. Users can 'meet' electronically to discuss =
important issues as they arise without having to leave their desks. =
Organizations deploying NetLert 2.0 can decrease the burden on corporate =
mail servers and reduce telephone expenses generated by remote offices.

"Because Internet-based instant messaging is not secure and the server =
is controlled by a 3rd party, corporate environments need secure instant =
messaging that works over both the Internet and the organization's own =
network," said Gary Blair, President of SoftBase Systems, Inc. "NetLert =
2.0 provides corporate users with a solution that allows them to =
administer their own messaging server, send alert messages or chat via =
the Internet and their own network, and prevent confidential company =
information from being intercepted."

Alert messages can be sent to individual users or groups. An alert =
message pops up instantly on the recipient's screen for immediate =
notification of time-critical events. NetLert 2.0 also allows users to =
chat one-on-one, in groups, or in chat rooms. Conference rooms are =
always available, where many users can chat on a particular subject. =
Managers have the authority to determine with whom users may chat, and =
who may participate in conferences.=20

"The potential for increased productivity with the right tool is =
enormous, and that tool is NetLert," continued Blair. "It eliminates =
'chit-chat' associated with telephone conversations and time away from =
one's desk, and it also allows users to get a quick answer to a question =
while on a conference call."

NetLert 2.0 also has benefits specific to call centers, enabling =
managers to deliver critical information to agents without disrupting =
calls. Agents can utilize both instant messaging and receive =
automatically updated reports such as call statistics, company =
announcements, etc.=20


"Corporate users are demanding instant messaging capabilities similar to =
what they may be using at home with their personal Internet Service =
Provider's offering," added Blair. "Some industry analysts predict that =
seventy percent of corporate users will have some kind of instant =
messaging tool by 2002. NetLert 2.0 provides that capability, and was =
designed specifically for corporations and call centers."

NetLert 2.0 is a Java application, and will run on most platforms =
running Java 1.1.7 or higher. It supports Windows 95, 98 and NT, as well =
as OS/2, Macintosh, Solaris and Linux. NetLert 2.0 employs HTML as its =
native display format, and messages can include graphics or embedded =
links (which will open a full browser window). NetLert 2.0 works with =
corporate networks through support of Directory Services (NDS, LDAP, and =
NT Domains), which streamlines maintenance of user lists. NetLert will =
also provide support for SSL security implementation for all content, =
when available in Java.=20

NetLert 2.0 can be integrated with SoftBase System's NetLert Enterprise =
Server (NES), an ODBC compliant tool, which can harvest data from =
corporate databases or call center ACDs (CTI applications) and deliver =
that information to users' desktops via NetLert. NES is flexible and can =
be fully customized or extended, and can be integrated into an existing =
network.=20

About SoftBase Systems, Inc.



Based in the mountains of Western North Carolina, SoftBase Systems =
produces and markets quality database enhancement tools. Their database =
expertise springs from a decade of successful marketing of DB2 utilities =
for mainframe batch operations. Keeping pace with today's rapidly =
changing technology, SoftBase applied systems experience to the =
development of NetLert 2.0, an enterprise level instant messaging =
solution for the client/server market.

At SoftBase Systems, products are the result of customer input and =
technical know-how, and customer satisfaction is a result of unmatched =
service and support. A consistent leader in the database tools market, =
SoftBase Systems is poised to become a leader in the instant messaging =
market as well.=20

For more information, contact Hope Nichols, S & S Public Relations at =
(847) 955-7730

(hope@sspr.com), David Wachter, SoftBase, Inc. at (800) 669-7076 =
(wachter@softbase.com), or visit http://www.NetLert.com.=20