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FOR IMMEDIATE RELEASE Contacts Susan Turner Robert Morton Lutris Technologies PAN Communications 831 471 9753 x282 978 474 1900 susan.turner@lutris.com <mailto:susan.turner@lutris.com> lutris@pancomm.com <mailto:rmorton@pancomm.com> LutrIs Technologies Introduces new Enterprise Class support programs Enhancements to Support Programs for the Enhydra Java(tm)/XML Open Source Application Server Reach Enterprise Class Levels SANTA CRUZ, Calif. - July 19, 2000 - Lutris Technologies, Inc., an Open Source enterprise software and services company, today announced significant enhancements to its customer support offerings. Lutris will now deliver enterprise class support for Lutris Enhydra, the Java(tm) /XML Open Source application server. The introduction of Lutris' enterprise class customer support for Enhydra corresponds with the recent general availability of Lutris Enhydra Professional 3.0 and is an important step in preparations for the upcoming release of Lutris Enhydra Enterprise. Lutris Technologies' comprehensive set of customer support solutions provides a wide range of flexible offerings that support the diverse needs of Lutris' rapidly growing customer base. The company now provides a full range of service and support offerings from basic Web-based and telephone support to complete enterprise class service solutions. "These new programs are a crucial part of the company's continued growth as the leading provider of certified, commercial services and support for Lutris Enhydra," said Debra Brackeen, Vice President, Customer Services at Lutris. "Through our new offerings, we are ensuring that IT organizations can feel confident in their choice to include Open Source solutions like Lutris Enhydra as part of their enterprise architecture." Lutris Technologies' enterprise support offerings are available in Silver, Gold, and Platinum service levels and are designed to meet the varied needs of Lutris customers including the Lutris Enhydra developer community, dot coms and startups, corporate IT departments, VARs, integrators, OEMs, and ISVs. Key Lutris enterprise support features include frontline and backline support, scalable pricing based on the size and complexity of implementation environments, 24x7 support coverage, account management, mission-critical patches, priority response, custom platform support, and online knowledgebase access. -more- More information about Lutris Technologies support services is available at www.lutris.com <http://www.lutris.com> or by calling 1-877-688-3724 (outside of North America, call 1-831-460-7590). About Lutris Technologies Lutris Technologies, a leading Open Source enterprise software and services company, is the original developer and primary sponsor of Enhydra (www.enhydra.org), one of the industry's leading Java/XML Open Source application servers. Lutris provides a forum and maintains the infrastructure for the Enhydra development community, a rapidly growing group of developers from around the world who have adopted Enhydra as the basis for a broad range of Internet and wireless applications. Lutris also is an Internet professional services company providing strategy and development services to the Enhydra community and to Internet-savvy businesses. Clients range from entrepreneurs and companies launching new Web ventures, to Fortune 500 IT organizations growing their business with an online presence. Investors include Chase Capital Partners, Chase H&Q, TransCosmos USA, and the Intel 64 Fund. ### Jan Young jyoung@pancomm.com P: 978/474-1900 F: 978/474-1903 300 Brickstone Square Andover, MA 01810 "Partners in Public Relations"