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From: laistrop@fphcom.com
Date: Tue, 18 Jul 2000 16:08:18 +0000
To: pressinfo@fphcom.com
Subject: SuSE Linux Support Goes 24/7

Date:   07/18/2000  04:07 pm +0100  (Tuesday)  
From:  Liz Aistrop
To:  pressinfo@fphcom.com
Subject:  SuSE Linux Support Goes 24/7


18 July 2000

SuSE Linux Support Goes 24/7
SuSE Linux is consolidating its position as Europe's leading Linux
distributor, by extending its support services 24/7 x 365.  Private users
will also benefit from fixed-price SuSE support.  Users will now be able to
choose from the two SuSE service models: BASIC and PRODUCTIVE.  The BASIC
service is geared at Linux novices and those changing over from other
operating systems. In addition to installation support, it offers further
assistance with "Callpacks". Customers get 60-day installation support by
telephone, fax or email on purchase of SuSE. Any enquiries which go beyond
installation will be handled at pre-defined costs through these "Callpacks"
which entitle the user to up to 20 minutes support time.  The PRODUCTIVE
service extends the existing SuSE service offering to professional Linux
users. It allows companies to match the support received to individual
requirements. The service offering ranges from support during office hours
through to the 24 hour, 365 days-a-year availability of specifically
assigned SuSE support engineers who are familiar with the customer's
system.  In contrast to BASIC, the PRODUCTIVE service also includes support
at the source code level of specific applications and the Linux system. 
Rūdiger Berlich, Managing Director of SuSE in the UK said, "This 24/7
support is a crucial pre-requisite for the use of Linux in
business-critical applications. With 100 support engineers worldwide we
have an unrivalled infrastructure to offer support services at this high
level, strengthened by our continuing training programmes and world class
developer laboratories."


About SuSE Linux
Founded in 1992, SuSE is the international technology leader and solution
provider in open source operating system (OS) software, setting new
standards for quality and ease of use. Its award-winning SuSE Linux 6.3 and
the newly released 6.4 include thousands of third party Linux applications
supported by extensive professional consulting and support services,
excellent documentation, comprehensive hardware support, and an
encyclopaedic set of Linux tools. Designed for Web and enterprise server
environments and efficient as a home and office platform, SuSE's
distribution, surrounding features, effective configuration and intelligent
design result in the most complete Linux solution available today. 
SuSE Linux AG, headquartered in Germany is a privately held company focused
entirely on supporting the Linux community and Open Source
development. With a workforce of over 450 people world-wide, SuSE has
offices in Europe, the US, and Latin America. More than 50,000 business
customers use SuSE Linux world-wide due to its stability and high quality. 
SuSE contributes considerably to Linux development projects such as the
Linux kernel, glibc, XFree86TM, KDE, ISDN4Linux, ALSA (Advanced Linux Sound
Architecture) and USB (Universal Serial Bus). SuSE received the "Show
Favorites" award at LinuxWorld Expo 2000 in New York in February 2000 and
March 1999. 
Additional information about SuSE can be found at http://www.suse.de/en/ 
or http://www.suse.com 

For further information, please contact:
Rupert Warwick or Liz Aistrop
Fox Parrack Hirsch
Tel:   020 7436 4336
Fax:   020 7436 4224
Email: rwarwick@fphcom.com
  Laistrop@fphcom.com 








Liz Aistrop
PR Account Exec.
Fox Parrack Hirsch Communications
Threeways House
40-44 Clipstone Street
London W1P 7EA

Telephone +44 (0)20 7436 4336
Facsimile +44 (0)20 7436 4224

laistrop@fphcom.com

www.fphcom.com