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Tridia Corporation Expands Commercial Support Of Open Source Hybrid TridiaVNC

Always on-call virtual help desk supports an entire company from a single
$295 per year subscription

	ATLANTA - JUNE 14, 2001 - Tridia Corporation, a global provider of eSupport
tools that empower remote system administration for live support,
collaboration, and training announced the expansion of commercial support for
its open source hybrid TridiaVNC (virtual network computing). The $295 per
year TridiaVNC Supportal subscription includes a documented media kit, a
24-hour response to custom support inquiries, and a Rev-Alert service that
notifies subscribers of new revisions and code fixes by e-mail messages and
by sending updated releases on CD. The TridiaVNC Supportal is a virtual help
desk of commercial grade support that's always on call and dynamic enough to
support an entire company from a single subscription.  

	"We recognize the hesitance of IT professionals to implement an open source
solution without some degree of commercial support," says Vince Frese, chief
executive officer at Tridia Corporation. "Arguably, open source products are
great value when compared to the high seat costs of their commercial
equivalents. Our TridiaVNC Supportal makes choosing open source over
commercial products a more logical decision. By offering commercial grade
support for our open source hybrid TridiaVNC, we overcome the single biggest
obstacle to open source deployment."

	TridiaVNC Supportal subscribers get a mix of technical support, updates and
a FREE media kit that's valued at $59.95. The TridiaVNC media kit includes a
printed user's guide plus an application CD with its own user's guide and
embedded help-essential features for fast installation on multiple
workstations. 

	Technical Support features of the TridiaVNC Supportal include: Search a
knowledge base of previously supported issues, get instant answers to common
questions from a FAQs resource, search with full text any of TridiaVNC's
user's guide, and rely on 24-hour responses to custom support inquiries.

	Technical Update features of the TridiaVNC Supportal include: Receive e-mail
notification of the latest enhancements and code fixes to TridiaVNC by the
Supportal's Rev-Alert service, and automatically get the latest releases of
the TridiaVNC platforms neatly and conveniently assembled on CD.

	Unlike closed source, remote control products, TridiaVNC provides
cross-platform support and functionality from a single open source product.
This open source model gives users the freedom to customize, integrate and
enhance TridiaVNC to meet their specific eSupport needs. Its small footprint
is another advantage. The Win32 viewer is about 184K in size. In addition,
VNC uses minimal resources when not in use. And, since TridiaVNC requires no
license fee, it is a cost effective choice for company-wide deployment.

About Tridia Corporation

	Tridia Corporation has long been a leading developer of Unix-based eSupport
technologies. Tridia brings this experience to the Open Source and Microsoft
Windows communities where it provides value priced eSupport solutions that
empower remote system administration for live support, collaboration, and
training. Founded in 1987, Tridia Corporation is a privately owned,
Atlanta-based software development company. 

	For more information on TridiaVNC telephone Charlotte Canup at (770)
428-5000 ext. 105 or visit the Tridia Web site at http://www.tridiavnc.com.
For TridiaVNC developer information please visit http://www.developvnc.org.

# # #

Tridia and TridiaVNC are trademarks of Tridia Corporation
All other referenced product names are trademarks of their respective
companies

Contacts: Charlotte Canup, Tridia Corporation, 770-428-5000 ext. 105,
ccanup@tridia.com or Doug Kilarski, ASPEN Business Development, 770-972-4117,
doug@aspen1.com.