Instability of Windows NT causes Zhone to find an inexpensive way to remotely
reboot more than 200 NT desktops and stabilize its software development.



ATLANTA...JULY 17, 2001...Tridia Corporation (www.tridia.com), a global
provider of eSupport tools that empower remote system administration today
announced that Zhone Technologies, Inc. (www.zhone.com) has successfully
implemented TridiaVNC to remotely access software development files and
provide company-wide help desk support. Instability of Windows NT prompted
Zhone to find an inexpensive way to remotely reboot more than 200 NT desktops
and stabilize its software development. Because of TridiaVNC's low cost
versus high value characteristics, TridiaVNC is now included in Zhone's
standard package of applications--for all its users.



"Zhone's implementation of TridiaVNC improved our developers' productivity,"
says Dave Schoeller, senior systems administrator at Zhone Technologies, Inc.
"When we standardized on Windows NT our developers found it somewhat
unstable. They asked for a reliable and quick means to remotely reboot
Windows NT servers from their laptop computers. Now, when they need to
remotely access and restart a server, TridiaVNC is there."



"This is a good example of how dynamic TridiaVNC is," says Vince Frese, chief
executive officer at Tridia Corporation. "What began as a stopgap measure to
overcome the instability of an operating system has lead to a company-wide
deployment of TridiaVNC where every desktop is eSupported. Zhone's use of
TridiaVNC to reboot servers remotely is a perfect application of our
technology. Not only did it provide the necessary connection, but it also
improved productivity."



Zhone also uses TridiaVNC for remote collaboration and training. "Engineering
IT frequently uses TridiaVNC to train remote users on how to run an
application or access a server," says Schoeller. "Its extraordinary
adaptability allows us to use TridiaVNC in multiple ways without having to
support several additional products. TridiaVNC is a complete solution that we
have become fond of."



When his remote connectivity problems began to hurt productivity, Schoeller
didn't consider closed source or commercial software solutions. They were
immediately ruled out because of high seat costs and support requirements.
With TridiaVNC being open source, Schoeller was able to implement a
formidable eSupport solution that wouldn't deplete his budget.



Unlike closed source, remote control products, TridiaVNC provides
cross-platform support and functionality from a single open source product.
This open source model gives users the freedom to customize, integrate and
enhance TridiaVNC to meet their specific needs. Its small footprint is
another advantage. The Win32 viewer is about 184K in size. In addition, VNC
uses minimal resources when not in use. And, since TridiaVNC requires no
license fee, it is a cost effective choice for company-wide deployment.



About Tridia Corporation



Tridia Corporation has long been a leading developer of Unix-based eSupport
technologies. Tridia brings this experience to the Open Source and Microsoft
Windows communities where it provides value priced eSupport solutions that
empower remote system administration for live support, collaboration, and
training. Founded in 1987, Tridia Corporation is a privately owned,
Atlanta-based software development company.



For more information on TridiaVNC telephone Charlotte Canup at (770) 428-5000
ext. 105 or visit the TridiaVNC Web site at http://www.tridiavnc.com. For
TridiaVNC developer information please visit http://www.developvnc.org.



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Tridia and TridiaVNC are trademarks of Tridia Corporation

All other referenced product names are trademarks of their respective
companies

Contact:

Doug Kilarski, ASPEN Business Development, 770-972-4117, doug@ aspen1.com.